Some US based schools are running into longer than normal load times
Incident Report for Instructure
Resolved
The issue has been resolved, and users should be able to access Canvas as expected. Thank you so much for your patience.
Posted Aug 21, 2019 - 15:09 MDT
Monitoring
Our DevOps team were able to identify the issue and implement a fix, and it appears that those pages are loading correctly now. We'll monitor this situation closely for the next few minutes.
Posted Aug 21, 2019 - 14:59 MDT
Update
We are now receiving reports of users experiencing page errors as well. Our DevOps team are continuing to investigate this, and we'll provide another update shortly.
Posted Aug 21, 2019 - 14:47 MDT
Update
Our DevOps team are continuing to investigate this issue, we appreciate your patience.
Posted Aug 21, 2019 - 14:37 MDT
Investigating
We are receiving reports that Canvas is experiencing longer than normal load times for some schools based in the US. Our DevOps team investigating this issue, and we'll provide an update on this shortly.
Posted Aug 21, 2019 - 14:22 MDT
This incident affected: Canvas (Canvas).