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Some US based schools are running into longer than normal load times

Incident Report for Instructure

Resolved

The issue has been resolved, and users should be able to access Canvas as expected. Thank you so much for your patience.
Posted Aug 21, 2019 - 15:09 MDT

Monitoring

Our DevOps team were able to identify the issue and implement a fix, and it appears that those pages are loading correctly now. We'll monitor this situation closely for the next few minutes.
Posted Aug 21, 2019 - 14:59 MDT

Update

We are now receiving reports of users experiencing page errors as well. Our DevOps team are continuing to investigate this, and we'll provide another update shortly.
Posted Aug 21, 2019 - 14:47 MDT

Update

Our DevOps team are continuing to investigate this issue, we appreciate your patience.
Posted Aug 21, 2019 - 14:37 MDT

Investigating

We are receiving reports that Canvas is experiencing longer than normal load times for some schools based in the US. Our DevOps team investigating this issue, and we'll provide an update on this shortly.
Posted Aug 21, 2019 - 14:22 MDT
This incident affected: Canvas (Canvas LMS).