Some users are experiencing long load times or page time outs when accessing Canvas

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Incident Report for Instructure

Resolved

Load times have returned to normal.

Posted Oct 05, 2020 - 11:53 MDT

Monitoring

Load times have scaled down and returned to normal. We will continue to watch the situation to ensure that they remain at acceptable levels.

Posted Oct 05, 2020 - 11:45 MDT

Investigating

Our team is currently investigating why some users are receiving page errors or long load times when accessing Canvas.

Posted Oct 05, 2020 - 11:38 MDT

This incident affected: Canvas (Canvas LMS, Canvas Catalog, Canvas Commons, Student ePortfolios) and Support Tools (Support: Phones/Chat, Support: Webform/email).