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Slow load times or error messages when accessing Canvas for some users

Incident Report for Instructure

Resolved

This incident has been resolved.

Posted Jul 15, 2020 - 16:52 MDT

Monitoring

Our DevOps team have identified and implemented a fix, and we're monitoring the results. We'll provide another update in a few minutes.

Posted Jul 15, 2020 - 16:39 MDT

Investigating

A small subset of Canvas users are seeing slow load times in Canvas. Our DevOps team are currently looking into the issue, we'll provide an update shortly.

Posted Jul 15, 2020 - 16:27 MDT

This incident affected: Canvas (Canvas LMS).