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Canvas support Phone system down
Incident Report for Instructure
This incident has been resolved.
Posted Jun 13, 2023 - 15:26 MDT
A fix has been implemented by AWS and we are monitoring the results.
Posted Jun 13, 2023 - 15:07 MDT
Users are encountering problems contacting Canvas via the phone support system. We’ve contacted our carrier, and they’re working on a solution. If you are not able to reach us via that method, we would recommend trying our chat or email support lines.
Posted Jun 13, 2023 - 13:28 MDT
We are currently investigating this issue.
Posted Jun 13, 2023 - 13:23 MDT
This incident affected: Support Tools (Support: Phones/Chat).