Due to an incident impacting our external service provider (Salesforce), we are currently experiencing issues with our Instructure Support communication channels.

Incident Report for Instructure

Resolved

This incident has been resolved.

Posted Sep 16, 2026 - 09:29 MDT

Update

We are continuing to investigate this issue.

Posted Sep 16, 2026 - 03:11 MDT

Update

Our ticketing system provider has confirmed a service disruption causing errors and intermittent access. We are closely monitoring their status page for updates: https://status.salesforce.com/incidents/20004433 .

Posted Sep 16, 2026 - 03:05 MDT

Investigating

We are currently investigating this issue.

Posted Sep 16, 2026 - 02:52 MDT

This incident affected: Support Tools (Support: Phones/Chat, Support: Webform/email).