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Docviewer Errors

Incident Report for Instructure

Resolved

This incident has been resolved.
Posted Apr 22, 2022 - 09:06 MDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 22, 2022 - 08:53 MDT

Investigating

We are seeing some users are experiencing errors when attempting to access Submissions in Speedgrader.
Update - This appears to be errors due to Docviewer so this may occur in Files, submission details, etc.
Posted Apr 22, 2022 - 08:37 MDT
This incident affected: Canvas (Canvas LMS).