Some users are experiencing "500" errors when accessing certain parts of Canvas.

Incident Report for Instructure

Resolved

This incident has been resolved.
Posted Feb 13, 2024 - 12:36 MST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 13, 2024 - 12:08 MST

Investigating

We are currently investigating this issue.
Posted Feb 13, 2024 - 11:39 MST
This incident affected: Canvas (Canvas LMS) and AWS Region (us-east-1, ap-southeast-2).