Some users are experiencing "500" errors when accessing certain parts of Canvas.

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Incident Report for Instructure

Resolved

This incident has been resolved.

Posted Feb 13, 2024 - 12:36 MST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 13, 2024 - 12:08 MST

Investigating

We are currently investigating this issue.

Posted Feb 13, 2024 - 11:39 MST

This incident affected: Canvas (Canvas LMS) and AWS Region (us-east-1, ap-southeast-2).