Some users may experience errors when playing or uploading media files

Incident Report for Instructure

Resolved

This incident has been resolved.
Posted Aug 17, 2026 - 07:43 MDT

Identified

A small number of users may experience errors when playing or uploading media files
Posted Aug 17, 2026 - 07:30 MDT
This incident affected: Canvas (Canvas LMS) and AWS Region (us-east-1).