We are currently experiencing difficulties with our chat service.

Incident Report for Instructure

Resolved

This incident has been resolved.

Posted Sep 27, 2023 - 11:18 MDT

Update

We are continuing to monitor for any further issues.

Posted Sep 27, 2023 - 11:13 MDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 27, 2023 - 10:48 MDT

Update

We are continuing to work on a fix for this issue. We have closed down our chat service while a fix is implemented. Please call into support until we have further updates.

Posted Sep 27, 2023 - 10:21 MDT

Identified

The issue has been identified and a fix is being implemented. Please call into support until we have further updates.

Posted Sep 27, 2023 - 10:15 MDT

Investigating

We are currently investigating this issue. Please call into support until we have further updates.

Posted Sep 27, 2023 - 10:05 MDT

This incident affected: Support Tools (Support: Phones/Chat).