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504 error and long load times for some users in the SYD Region

Incident Report for Instructure

Resolved

This incident has been resolved.

Posted Mar 02, 2025 - 19:13 MST

Our engineering team is still investigating the cause of the slowness and page errors for our Canvas users.

Posted Mar 02, 2025 - 18:25 MST

We are currently investigating this issue.

Posted Mar 02, 2025 - 16:18 MST

This incident affected: Canvas (Canvas LMS).