504 error and long load times for some users in the SYD Region

Incident Report for Instructure

Resolved

This incident has been resolved.
Posted Mar 02, 2025 - 19:13 MST

Update

Our engineering team is still investigating the cause of the slowness and page errors for our Canvas users.
Posted Mar 02, 2025 - 18:25 MST

Investigating

We are currently investigating this issue.
Posted Mar 02, 2025 - 16:18 MST
This incident affected: Canvas (Canvas LMS).