Our DevOps Team has resolved the slow page load times for the users effected. Service has been restored. Thank you all for your patience.
Posted Sep 26, 2018 - 03:36 MDT
Monitoring
Our DevOps team has finished collaborating with Amazon web services. Service has been restored and we are monitoring. Thank you all for your patience.
Posted Sep 26, 2018 - 03:22 MDT
Update
We are continuing to work with Amazon Web Services to resolve the slow page load times. We thank you for your patience and we apologize for any disruption caused.
Posted Sep 26, 2018 - 02:42 MDT
Update
We are continuing to work with Amazon Web Services to resolve the slow page load times. We thank you for your patience and we apologize for any disruption caused.
Posted Sep 26, 2018 - 02:26 MDT
Update
We are continuing to work on a fix for this issue.
Posted Sep 26, 2018 - 02:07 MDT
Identified
We have identified the cause of the slow page load times. We are working with Amazon Web Services to resolve a networking issue. Canvas users in the Middle East and Africa may experience slow page load times. We apologize for any inconvenience caused.
Posted Sep 26, 2018 - 02:07 MDT
Update
We are still investigating the causes of the slow page load times. Some users may be receiving time out errors. We apologize for any inconvenience caused.
Posted Sep 26, 2018 - 01:51 MDT
Investigating
European Canvas users may be experiencing slow page load times. Our DevOps team is aware and is investigating. We apologize for any inconvenience caused.