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Some users are experiencing intermittent time outs for SCORM content.

Incident Report for Instructure

Resolved

This incident has been resolved.
Posted Sep 14, 2022 - 14:32 MDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 14, 2022 - 14:18 MDT

Update

At this time users are still experiencing intermittent time outs when accessing SCORM content.
Posted Sep 14, 2022 - 14:03 MDT

Update

At this time users are still experiencing intermittent time outs when accessing SCORM content.
Posted Sep 14, 2022 - 13:26 MDT

Investigating

Users are experiencing intermittent time outs when accessing SCORM content. Our engineers are actively investigating and we will update this status as we have additional information.
Posted Sep 14, 2022 - 13:02 MDT
This incident affected: Canvas (Canvas LMS) and AWS Region (us-east-1).