Admin Analytics and Intelligent Insight Reports May Not Load for Some Users

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Incident Report for Instructure

Resolved

This incident has been resolved.

Posted Aug 22, 2024 - 15:58 MDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 22, 2024 - 14:57 MDT

Identified

We have identified the cause of very slow data loads affecting Admin Analytics and Intelligent Insights.

Posted Aug 21, 2024 - 16:31 MDT

Update

We are continuing to investigate this issue.

Posted Aug 21, 2024 - 15:56 MDT

Update

We are continuing to investigate this issue.

Posted Aug 21, 2024 - 15:07 MDT

Update

We are continuing to investigate this issue.

Posted Aug 21, 2024 - 13:48 MDT

Investigating

We are currently investigating this issue.

Posted Aug 21, 2024 - 10:35 MDT

This incident affected: Canvas (Canvas LMS) and AWS Region (us-east-1, us-west-2).