Elevated Data Sync (Kimono) Syncs to Canvas are being delayed

Incident Report for Instructure

Resolved

This incident has been resolved.

Posted Sep 07, 2022 - 12:47 MDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 07, 2022 - 11:46 MDT

Update

We are continuing to work on a fix for this issue.

Posted Sep 07, 2022 - 11:34 MDT

Update

We are continuing to work on a fix for this issue.

Posted Sep 07, 2022 - 10:54 MDT

Update

We are seeing Syncs being delayed.

Posted Sep 07, 2022 - 10:54 MDT

Identified

Users are experiencing Delays or incomplete data syncs from their SIS to Canvas via Kimono. This is occurring in Canvas with SIS.

Posted Sep 07, 2022 - 10:44 MDT

This incident affected: AWS Region (us-east-1) and Elevate (Elevate Data Sync).