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The "Report a Problem" Button in Canvas is Not Submitting Tickets to Support.

Incident Report for Instructure

Resolved

This incident has been resolved.

Posted Jan 31, 2025 - 17:09 MST

A fix has been implemented and we are monitoring the results.

Posted Jan 31, 2025 - 16:58 MST

We are continuing to investigate this issue. Canvas Support can still be contacted via live chat, phone call, or email at support@instructure.com.

Posted Jan 31, 2025 - 14:56 MST

We are currently investigating this issue.

Posted Jan 31, 2025 - 14:23 MST

This incident affected: Canvas (Canvas LMS).