Some users receiving errors when accessing Canvas

Incident Report for Instructure

Resolved

This incident has been resolved.
Posted Aug 13, 2026 - 18:38 MDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 13, 2026 - 13:31 MDT

Identified

The issue has been identified and a fix is being implemented.
Posted Aug 13, 2026 - 12:42 MDT

Investigating

We are currently investigating this issue.
Posted Aug 13, 2026 - 12:28 MDT
This incident affected: Canvas (Canvas LMS) and AWS Region (us-east-1).