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Canvas Jobs (course import/export, SIS imports, Blueprint syncs, Grade posting) are not processing for some users

Incident Report for Instructure

Resolved

This incident has been resolved.
Posted Apr 24, 2026 - 07:26 MDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 24, 2026 - 03:25 MDT

Identified

The issue has been identified and a fix is being implemented.
Posted Apr 24, 2026 - 03:03 MDT

Investigating

We are currently investigating this issue.
Posted Apr 24, 2026 - 01:33 MDT
This incident affected: Canvas (Canvas LMS) and AWS Region (ap-southeast-1).