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PDX Users getting a Website is under heavy Load (request timed out)

Incident Report for Instructure

Resolved

This incident has been resolved.

Posted Aug 31, 2026 - 17:06 MDT

We are continuing to monitor for any further issues.

Posted Aug 31, 2026 - 16:26 MDT

We are continuing to monitor for any further issues.

Posted Aug 31, 2026 - 15:53 MDT

We are continuing to monitor for any further issues.

Posted Aug 31, 2026 - 15:04 MDT

A fix has been implemented and we are monitoring the results.

Posted Aug 31, 2026 - 14:21 MDT

We are continuing to investigate this issue, but we believe we have currently mitigated the error users were receiving.

Posted Aug 31, 2026 - 14:11 MDT

We are continuing to investigate this issue.

Posted Aug 31, 2026 - 13:39 MDT

We are continuing to investigate this issue.

Posted Aug 31, 2026 - 13:08 MDT

We are continuing to investigate this issue.

Posted Aug 31, 2026 - 12:42 MDT

We are continuing to investigate this issue.

Posted Aug 31, 2026 - 12:12 MDT

We are currently investigating this issue.

Posted Aug 31, 2026 - 11:49 MDT

This incident affected: Canvas (Canvas LMS) and AWS Region (us-west-2).