Some Users Encountering Errors when Accessing Canvas

Incident Report for Instructure

Resolved

This incident has been resolved.

Posted Dec 14, 2022 - 22:00 MST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 14, 2022 - 21:45 MST

Investigating

Some users are encountering 504 Time-Out errors when accessing Canvas. We are currently looking into this behavior.

Posted Dec 14, 2022 - 21:09 MST

This incident affected: Canvas (Canvas LMS) and AWS Region (ap-southeast-1).