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Some users in IAD are getting 500 errors and slow requests Errors

Incident Report for Instructure

Resolved

This incident has been resolved.

Posted Aug 15, 2025 - 12:10 MDT

We are continuing to monitor for any further issues.

Posted Aug 15, 2025 - 12:10 MDT

A fix has been implemented and we are monitoring the results.

Posted Aug 15, 2025 - 11:19 MDT

We are currently investigating this issue.

Posted Aug 15, 2025 - 11:15 MDT

This incident affected: Canvas (Canvas LMS) and AWS Region (us-east-1).