Some users in IAD are getting 500 errors and slow requests Errors

Incident Report for Instructure

Resolved

This incident has been resolved.
Posted Aug 15, 2025 - 12:10 MDT

Update

We are continuing to monitor for any further issues.
Posted Aug 15, 2025 - 12:10 MDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 15, 2025 - 11:19 MDT

Investigating

We are currently investigating this issue.
Posted Aug 15, 2025 - 11:15 MDT
This incident affected: Canvas (Canvas LMS) and AWS Region (us-east-1).