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Canvas Support Phones System

Incident Report for Instructure

Resolved

This incident has been resolved.
Posted May 18, 2020 - 20:24 MDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 18, 2020 - 15:25 MDT

Identified

The phone provider for Canvas Support is currently experiencing technical problems. Due to this fact reaching Canvas Support via phone may take longer than normal. You are still able to contact Canvas Support via our chat tool, email, and the help menu.
Posted May 18, 2020 - 14:40 MDT

Investigating

The phone provider for Canvas Support is currently experiencing technical problems. Due to this fact reaching Canvas Support via phone may take longer than normal. You are still able to contact Canvas Support via our chat tool, email, and the help menu.
Posted May 18, 2020 - 14:27 MDT
This incident affected: Support Tools (Support: Phones/Chat).