Roll Call database misconfiguration for some users

Incident Report for Instructure

Resolved

This incident has been resolved.
Posted Jul 14, 2026 - 16:14 MDT

Update

We are continuing to work on a fix for this issue.
Posted Jul 14, 2026 - 15:58 MDT

Update

We are continuing to work on a fix for this issue.
Posted Jul 14, 2026 - 14:24 MDT

Update

We are continuing to work on a fix for this issue.
Posted Jul 14, 2026 - 12:54 MDT

Update

Users will see a notification that Roll Call is down for maintenance when attempting to access
Posted Jul 14, 2026 - 09:36 MDT

Identified

The issue has been identified and a fix is being implemented.
Posted Jul 14, 2026 - 09:36 MDT

Investigating

We are currently investigating this issue.
Posted Jul 14, 2026 - 09:28 MDT
This incident affected: Canvas (Canvas LMS) and AWS Region (us-east-1).