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Downloading files triggering 401 error and images not displaying

Incident Report for Instructure

Resolved

Our Developers were able to roll back a new release which contained the problem causing the 401 errors and missing images. The issue is resolved and should be working now. We will continue to monitor for any other problems. Thank you for your patience.
Posted Oct 19, 2019 - 17:01 MDT

Investigating

We are aware of an issues with downloading files triggering 401 errors. We are also looking into an issue with images not displaying. Our developers are working on resolving this issue as soon as possible.
Posted Oct 19, 2019 - 16:39 MDT
This incident affected: Canvas (Canvas LMS).