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Users are experiencing errors when attempting to use the Immersive Reader

Incident Report for Instructure

Resolved

This incident has been resolved.

Posted Jan 03, 2025 - 14:23 MST

Update

We are continuing to work on a fix for this issue.

Posted Jan 03, 2025 - 14:23 MST

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 03, 2025 - 13:14 MST

Investigating

We are currently investigating this issue.

Posted Jan 03, 2025 - 13:04 MST

This incident affected: Canvas (Canvas LMS) and AWS Region (ca-central-1, eu-central-1, eu-west-1, us-east-1, us-west-2, ap-southeast-1, ap-southeast-2).