The phone provider for Canvas Support is currently experiencing technical problems. Due to this fact reaching Canvas Support via phone may take longer than normal. You are still able to contact Canvas Support via our chat tool, email, and the help menu.

To view uptime history for your instance of Canvas, click here.

Incident Report for Instructure

Resolved

This incident has been resolved.

Posted Apr 17, 2020 - 18:41 MDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 17, 2020 - 17:56 MDT

Identified

A temporary fix has been implemented, and we are monitoring the recovery. We are continuing to assess full recovery and will report back here when full restoration has been confirmed.

Posted Apr 17, 2020 - 17:54 MDT

Update

Our phone provider is currently investigating this further. For more updates, please refer here: https://status.sharpencx.com

Posted Apr 17, 2020 - 16:59 MDT

Investigating

You can view more on this incident here: https://status.sharpencx.com

Posted Apr 17, 2020 - 16:56 MDT

This incident affected: Support Tools (Support: Phones/Chat).