To view uptime history for your instance of Canvas, click here.

Slow load times or error messages when accessing Canvas for some users

Incident Report for Instructure

Resolved

This incident has been resolved.
Posted Jul 16, 2020 - 14:40 MDT

Monitoring

Our DevOps team have implemented a fix and we are monitoring the results.
Posted Jul 16, 2020 - 14:26 MDT

Update

We are continuing to work on a fix for this issue.
Posted Jul 16, 2020 - 14:16 MDT

Identified

We're still seeing the small subset of users intermittently experience some slowness, and our team is currently working to resolve this. We'll provide another update shortly.
Posted Jul 16, 2020 - 13:57 MDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 16, 2020 - 13:38 MDT

Update

We are continuing to investigate this issue.
Posted Jul 16, 2020 - 13:33 MDT

Investigating

A small subset of Canvas users are experiencing slow load times or error messages when accessing Canvas. We're currently investigating the issue, and will provide an update shortly.
Posted Jul 16, 2020 - 13:18 MDT
This incident affected: Canvas (Canvas LMS).