Users May Encounter Long Load Times When Previewing Files in Docviewer

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Incident Report for Instructure

Resolved

This incident has been resolved.

Posted Sep 26, 2024 - 14:38 MDT

Update

We are continuing to investigate this issue.

Posted Sep 26, 2024 - 14:12 MDT

Investigating

We are currently investigating this issue.

Posted Sep 26, 2024 - 14:08 MDT

This incident affected: Canvas (Canvas LMS) and AWS Region (us-east-1).