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Some users are seeing Canvas Under Heavy Load error when accessing Canvas.

Incident Report for Instructure

Resolved

This incident has been resolved.

Posted Apr 13, 2026 - 15:43 MDT

A fix has been implemented and we are monitoring the results.

Posted Apr 13, 2026 - 13:50 MDT

The issue has been identified and a fix is being implemented.

Posted Apr 13, 2026 - 13:37 MDT

We are currently investigating this issue.

Posted Apr 13, 2026 - 12:58 MDT

This incident affected: Canvas (Canvas LMS) and AWS Region (us-west-2).