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Users are unable to call into Canvas Support

Incident Report for Instructure

Resolved

This incident has been resolved.
Posted Sep 17, 2025 - 23:41 MDT

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 17, 2025 - 23:41 MDT

Investigating

The phone provider for Canvas Support is currently experiencing technical problems. Due to this fact reaching Canvas Support via phone may take longer than normal. You are still able to contact Canvas Support via our chat tool, email, and the help menu.
Posted Sep 17, 2025 - 19:30 MDT
This incident affected: Support Tools (Support: Phones/Chat).