Some users in the IAD region who are using a trust instance are unable to log into Canvas.

Incident Report for Instructure

Resolved

This incident has been resolved.

Posted Apr 22, 2026 - 21:13 MDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 22, 2026 - 21:07 MDT

Update

We are continuing to investigate this issue.

Posted Apr 22, 2026 - 20:59 MDT

Update

We are continuing to investigate this issue.

Posted Apr 22, 2026 - 20:32 MDT

Update

We are continuing to investigate this issue.

Posted Apr 22, 2026 - 19:39 MDT

Update

We are continuing to investigate this issue.

Posted Apr 22, 2026 - 19:15 MDT

Update

We are continuing to investigate this issue.

Posted Apr 22, 2026 - 18:48 MDT

Update

We are continuing to investigate this issue.

Posted Apr 22, 2026 - 18:14 MDT

Update

We are continuing to investigate this issue.

Posted Apr 22, 2026 - 17:45 MDT

Investigating

We are currently investigating this issue.

Posted Apr 22, 2026 - 17:22 MDT

This incident affected: Canvas (Canvas LMS) and AWS Region (us-east-1).