Some users experiencing high load times

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Incident Report for Instructure

Resolved

The load times have remained normal and the incident has been resolved.

Posted Oct 04, 2022 - 19:11 MDT

Monitoring

Our engineers have identified the cause of the page loading and implemented a fix. We are monitoring the situation to ensure load times remain normal.

Posted Oct 04, 2022 - 18:59 MDT

Investigating

Some users are experiencing higher than normal load times or Time-out Errors. Our engineers are investigating the cause of these load times.

Posted Oct 04, 2022 - 18:46 MDT

This incident affected: Canvas (Canvas LMS) and AWS Region (us-east-1).