Some users are experiencing error messages when accessing New Analytics.

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Incident Report for Instructure

Resolved

This incident has been resolved.

Posted Apr 25, 2023 - 07:00 MDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 25, 2023 - 06:42 MDT

Update

We are continuing to work on a fix for this issue.

Posted Apr 25, 2023 - 06:20 MDT

Update

We are continuing to work on a fix for this issue.

Posted Apr 25, 2023 - 05:53 MDT

Update

We are continuing to work on a fix for this issue.

Posted Apr 25, 2023 - 05:18 MDT

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 25, 2023 - 04:27 MDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 25, 2023 - 04:19 MDT

Investigating

We are currently investigating this issue.

Posted Apr 25, 2023 - 03:58 MDT

This incident affected: Canvas (Canvas LMS) and AWS Region (eu-west-1).