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Media recording, uploading, and playback degraded for some users

Incident Report for Instructure

Resolved

This incident has been resolved.

Posted Mar 06, 2025 - 04:26 MST

A fix has been implemented and we are monitoring the results.

Posted Mar 06, 2025 - 04:23 MST

The issue has been identified and a fix is being implemented.

Posted Mar 06, 2025 - 04:12 MST

We are continuing to investigate this issue.

Posted Mar 06, 2025 - 03:55 MST

We are currently investigating this issue.

Posted Mar 06, 2025 - 03:41 MST

This incident affected: Canvas (Canvas LMS) and AWS Region (us-east-1).