Media recording, uploading, and playback degraded for some users

Incident Report for Instructure

Resolved

This incident has been resolved.
Posted Mar 06, 2025 - 04:26 MST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 06, 2025 - 04:23 MST

Identified

The issue has been identified and a fix is being implemented.
Posted Mar 06, 2025 - 04:12 MST

Update

We are continuing to investigate this issue.
Posted Mar 06, 2025 - 03:55 MST

Investigating

We are currently investigating this issue.
Posted Mar 06, 2025 - 03:41 MST
This incident affected: Canvas (Canvas LMS) and AWS Region (us-east-1).