Some users may be receiving errors when accessing Canvas

Incident Report for Instructure

Resolved

This incident has been resolved.
Posted Nov 10, 2025 - 23:56 MST

Update

We are continuing to monitor for any further issues.
Posted Nov 10, 2025 - 21:17 MST

Update

We are continuing to monitor for any further issues.
Posted Nov 10, 2025 - 19:38 MST

Update

We are continuing to monitor for any further issues.
Posted Nov 10, 2025 - 17:36 MST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 10, 2025 - 16:14 MST

Update

We have seen a reoccurrence of this behavior and are currently working to identify a resolution.
Posted Nov 10, 2025 - 16:12 MST

Investigating

We are currently investigating this issue.
Posted Nov 10, 2025 - 15:59 MST

Update

We are continuing to monitor for any further issues.
Posted Nov 10, 2025 - 15:01 MST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 10, 2025 - 13:57 MST

Update

We are continuing to investigate this issue.
Posted Nov 10, 2025 - 13:26 MST

Update

We are continuing to investigate this issue.
Posted Nov 10, 2025 - 13:26 MST

Update

We are continuing to investigate this issue.
Posted Nov 10, 2025 - 12:59 MST

Update

We are continuing to investigate this issue.
Posted Nov 10, 2025 - 12:57 MST

Investigating

We are currently investigating this issue.
Posted Nov 10, 2025 - 12:51 MST
This incident affected: Canvas (Canvas LMS) and AWS Region (us-east-1).