Some users may be experiencing slow load times or errors when previewing files in Canvas

Incident Report for Instructure

Resolved

This incident has been resolved.
Posted Oct 22, 2026 - 04:19 MDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 22, 2026 - 04:13 MDT

Investigating

We are currently investigating this issue.
Posted Oct 22, 2026 - 03:43 MDT
This incident affected: Canvas (Canvas LMS) and AWS Region (eu-west-1).