Our engineers were able to determine the cause and implement a solution to resolve this behavior. Again, we aplogize for any inconvenience this may have caused your users.
Posted Aug 16, 2018 - 08:30 MDT
Update
We are still investigating the cause of these errors. We apologize for any inconvenience caused. We will have an update later today.
Posted Aug 16, 2018 - 07:42 MDT
Investigating
Some Canvas users in Australia may be experiencing delays or errors when trying to use Document previews or Docviewer. We are currently investigating and apologize for any inconvenience caused.