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Canvas Jobs are experiencing higher than normal load times
Incident Report for Instructure
Resolved
All of the queued jobs requests have been processed, Canvas jobs such as SIS imports, Gradebook exports, Course migration, and Canvas notifications are returned to expected performance. Thank you for your patience while we put things back in order.
Posted Aug 22, 2018 - 08:00 MDT
Monitoring
Our DevOps team implemented a plan to reduce the amount of taxing server requests, and we're now seeing the job request queue start to lower to expected levels. We will continue to monitor the progress, and will post an update.
Posted Aug 22, 2018 - 07:43 MDT
Investigating
Some institutions may be experiencing an occurrence of long job processing times. Canvas processes that may be affected include SIS imports, Gradebook exports, Course migration, and Canvas notifications. We appreciate your patience as we continue to work through the large number of job requests, and apologize for any trouble caused by the additional wait times.
Posted Aug 22, 2018 - 07:31 MDT