tag:status.instructure.com,2005:/historyInstructure Status - Incident History2024-03-28T12:40:18-06:00Instructuretag:status.instructure.com,2005:Incident/203799852024-03-27T12:18:24-06:002024-03-27T12:18:24-06:00503 or "Failed to Fetch" Errors for users accessing New Quizzes<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>12:18</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>11:06</var> MDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>11:04</var> MDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>10:46</var> MDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.instructure.com,2005:Incident/202959592024-03-18T15:51:00-06:002024-03-18T17:16:31-06:00500 Errors when Accessing Canvas<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>15:51</var> MDT</small><br><strong>Resolved</strong> - Some users may have encountered 500 errors when accessing Canvas. This behavior has now been resolved. The incident was active from 3:51 PM MT until 4:00 PM MT.</p>tag:status.instructure.com,2005:Incident/201897072024-03-07T18:20:19-07:002024-03-07T19:13:44-07:00Some Users May Encounter Errors When Accessing Canvas<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>18:20</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>18:03</var> MST</small><br><strong>Monitoring</strong> - Some users may have encountered errors for a brief period. We have found the cause and a fix is in place. We are now monitoring the resolution.</p>tag:status.instructure.com,2005:Incident/201817712024-03-06T21:00:00-07:002024-03-06T21:15:20-07:00Some Users May Encounter Long Load Times When Accessing Canvas<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>21:00</var> MST</small><br><strong>Resolved</strong> - Some users in our Singapore (SIN) region may have encountered long load times when accessing Canvas. This behavior has been resolved at this time.</p>tag:status.instructure.com,2005:Incident/201698852024-03-05T14:38:27-07:002024-03-05T14:38:27-07:00Users on Comcast Xfinity are seeing errors when trying to access Canvas<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>14:38</var> MST</small><br><strong>Resolved</strong> - Our DevOps team is aware of the behavior and found that this is an issue with Comcast Xfinity, if you are still getting error messages please report this behavior to your Internet Service Provider.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>14:34</var> MST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>14:10</var> MST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>13:56</var> MST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>13:29</var> MST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.instructure.com,2005:Incident/201700032024-03-05T13:48:31-07:002024-03-05T13:48:31-07:00Live Events Subscription editing is down<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>13:48</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>13:44</var> MST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>13:43</var> MST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.instructure.com,2005:Incident/201704092024-03-05T13:20:25-07:002024-03-05T14:44:32-07:00DDoS Event - Cluster 18<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>13:20</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>13:00</var> MST</small><br><strong>Investigating</strong> - Our engineering team has identified a DDoS event against instances on Cluster 18.</p>tag:status.instructure.com,2005:Incident/200240662024-02-20T00:05:51-07:002024-02-20T00:05:51-07:00Canvas imports failing<p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>00:05</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>15:14</var> MST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.instructure.com,2005:Incident/199772482024-02-13T12:36:55-07:002024-02-13T12:36:55-07:00Some users are experiencing "500" errors when accessing certain parts of Canvas.<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>12:36</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>12:08</var> MST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>11:39</var> MST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.instructure.com,2005:Incident/199765322024-02-13T11:23:01-07:002024-02-13T11:23:01-07:00Some users are encountering errors when using Canvas.<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>11:23</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>11:07</var> MST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>10:19</var> MST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>09:54</var> MST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.instructure.com,2005:Incident/199433892024-02-08T17:44:27-07:002024-02-08T17:44:27-07:00Delayed New Quizzes Live Events<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>17:44</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>17:15</var> MST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>16:49</var> MST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>16:10</var> MST</small><br><strong>Monitoring</strong> - Ou engineering team has identified the cause of the delayed live events, and they have implemented a fix. We are currently monitoring the fix.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>15:58</var> MST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>15:55</var> MST</small><br><strong>Investigating</strong> - Our engineering team has identified a delay with live events in New Quizzes. They are currently investigating the issue.</p>tag:status.instructure.com,2005:Incident/199149542024-02-05T15:52:49-07:002024-02-05T15:52:49-07:00Searching for Outcomes within New Quizzes is currently not returning any results for some users.<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>15:52</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>12:42</var> MST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>12:22</var> MST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.instructure.com,2005:Incident/199157522024-02-05T15:27:38-07:002024-02-05T15:27:38-07:00New Quizzes Live Events Delayed<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>15:27</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>15:20</var> MST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>14:43</var> MST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>13:48</var> MST</small><br><strong>Update</strong> - We are continuing to investigate the issue. At current New Quiz Live Events being delayed appears to be affecting module unlocks, grade pass backs, content copying and syncing to Blueprint courses.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>13:35</var> MST</small><br><strong>Investigating</strong> - We are currently investigating an issue where completing a Canvas New Quiz does not unlock module requirements immediately and has a 5-10 minute delay. It also affects New Quizzes that are being copied into other courses.</p>tag:status.instructure.com,2005:Incident/198866782024-02-01T13:05:20-07:002024-02-01T13:05:20-07:00Some users may encounter errors when attempting to load a small subset of LTI tools (1.1).<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>13:05</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>10:57</var> MST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>10:49</var> MST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.instructure.com,2005:Incident/198793132024-01-31T16:19:26-07:002024-01-31T16:19:26-07:00Some users receiving 504 Timeout errors when attempting to access Canvas<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>16:19</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>16:17</var> MST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>16:02</var> MST</small><br><strong>Update</strong> - A fix has been identified and is being deployed now.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>15:46</var> MST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>15:15</var> MST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>14:56</var> MST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>14:32</var> MST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>14:22</var> MST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.instructure.com,2005:Incident/198671702024-01-30T07:00:00-07:002024-01-30T07:27:26-07:00Catalog was not available for some users for a brief period of time<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>07:00</var> MST</small><br><strong>Resolved</strong> - Some users trying to access Catalog were unable to do so for a brief period of time. Our engineering team identified the issue and were able to resolve the problem.</p>tag:status.instructure.com,2005:Incident/198412762024-01-26T15:08:02-07:002024-01-26T15:08:02-07:00504 and 502 Errors When Accessing Canvas<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>15:08</var> MST</small><br><strong>Resolved</strong> - A fix has been pushed and it has resolved the issue. Thank you for your patience as we worked to resolve the issue.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>15:00</var> MST</small><br><strong>Identified</strong> - The issue has been identified and a fix is currently being implemented.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>14:53</var> MST</small><br><strong>Investigating</strong> - Some users are receiving 504 and 502 errors when attempting to access Canvas. Our engineering team is aware of the issue and are currently investigating.</p>tag:status.instructure.com,2005:Incident/198323282024-01-25T13:18:21-07:002024-01-25T13:18:21-07:00Roll Call Errors - Cluster 85<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>13:18</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>13:11</var> MST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>13:03</var> MST</small><br><strong>Investigating</strong> - Some customers may be experiencing errors such as, "There was an error loading your section. Please try re-launching the tool" when attempting to launch the Roll Call Attendance tool in Canvas. <br /><br />Our engineering team is aware of the issue and is currently investigating.</p>tag:status.instructure.com,2005:Incident/197256162024-01-16T08:39:51-07:002024-01-16T08:39:51-07:00Some Users May Encounter Page Errors When Accessing Canvas<p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>08:39</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>08:32</var> MST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>08:04</var> MST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.instructure.com,2005:Incident/197267702024-01-15T18:30:00-07:002024-01-16T09:47:22-07:00Course Copy Errors<p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>18:30</var> MST</small><br><strong>Resolved</strong> - Files were failing to copy over or users were getting an error when attempting to copy/import content from one course to another.</p>tag:status.instructure.com,2005:Incident/197066792024-01-14T16:54:06-07:002024-01-14T16:54:06-07:00Some users in EMEA are unable to access Canvas.<p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>16:54</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>16:33</var> MST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>16:23</var> MST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>16:22</var> MST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.instructure.com,2005:Incident/196846052024-01-11T21:46:19-07:002024-01-11T21:46:19-07:00Canvas Phone Support Unavailable<p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>21:46</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>21:44</var> MST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>21:42</var> MST</small><br><strong>Identified</strong> - The provider for Canvas Support's phone service is currently having an outage. Users may not be able to contact Support via phone. Please use other means of contact until this is resolved.</p>tag:status.instructure.com,2005:Incident/196820722024-01-11T15:11:21-07:002024-01-11T15:11:21-07:00Canvas Catalog Availability is Degraded<p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>15:11</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>15:08</var> MST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>15:03</var> MST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>15:00</var> MST</small><br><strong>Investigating</strong> - Some users may be unable to access Catalog.</p>tag:status.instructure.com,2005:Incident/196704382024-01-10T12:28:52-07:002024-01-10T12:28:52-07:00New Quizzes API Errors<p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>12:28</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>12:20</var> MST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>12:04</var> MST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>11:57</var> MST</small><br><strong>Investigating</strong> - Our engineers are investigating New Quizzes receiving API errors. While normal access to New Quizzes remains unaffected, copying or syncing New Quizzes is resulting in error messages</p>tag:status.instructure.com,2005:Incident/196606952024-01-09T14:48:33-07:002024-01-09T14:48:33-07:00Support services may be temporarily unavailable<p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>14:48</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>14:41</var> MST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>14:25</var> MST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>