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Users unable to access Canvas
Incident Report for Instructure
Resolved
August 25, 2013

End of Day
After the issue that ended at 3:25 PM MT, Canvas operated normally for 95% of Canvas users. Another issue later in the day affected about 5% of Canvas users for an extended period of time. We will provide a detailed incident report to admins at affected schools tomorrow (Monday, 8/26) by email.

3:25 PM MT
Canvas is again operating normally for all users. We'll provide a recap of this incident via email in about an hour, and we'll have a full incident report for you tomorrow morning.

2:55 PM MT
We're continuing to work to get Canvas back to normal performance. Just a quick update for you: the issue we're working on is affecting many sites that make use of Amazon Web Services, not just Canvas. We'll keep you posted.

2:30 PM MT
We're investigating an issue that is preventing users from accessing Canvas right now. We will provide more details and an ETA as information becomes available. We apologize for the inconvenience to you and your users.
Posted Aug 25, 2013 - 23:59 MDT