Instructure Status

All Systems Operational

Instructure Operational

Canvas Operational

Canvas LMS Operational

Canvas Catalog Operational

Canvas Commons Operational

Student ePortfolios Operational

Canvas Studio Operational

Canvas Credentials Operational

Canvas Mobile Operational

Student Pathways Operational

Canvas Data 2 Operational

Elevate Operational

Elevate Data Quality Operational

Elevate Data Sync Operational

Elevate Standards Alignment Operational

Impact Operational

Learn Platform Operational

Mastery Operational

Mastery Connect Operational

Item Bank Operational

Online Testing Operational

Support Tools Operational

Support: Phones/Chat Operational

Support: Webform/email Operational

AWS Region Operational

ca-central-1 Operational

eu-central-1 Operational

eu-west-1 Operational

us-east-1 Operational

us-west-2 Operational

ap-southeast-1 Operational

ap-southeast-2 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 1, 2025

No incidents reported today.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

Elevate Data Quality login page not available for users

Postmortem - Read details
Mar 28, 09:55 MDT

Resolved - This incident has been resolved.
Mar 27, 09:39 MDT

Update - Our team has still not gotten a resolution from our 3rd party service and is now looking for a work around for this issue.
Mar 27, 08:00 MDT

Update - We are working with our 3rd party team to resolve this issue and allow customers to login again as soon as possible. We will post another update here as soon as the service is up and running again.
Mar 26, 15:11 MDT

Update - We are continuing to investigate this issue, and have found that the issue is due to a 3rd party service we use to block web traffic. We are working with this provider to make the needed corrections.
Mar 26, 13:26 MDT

Update - We are continuing to investigate this issue.
Mar 26, 12:37 MDT

Update - We are continuing to investigate this issue.
Mar 26, 12:32 MDT

Investigating - Elevate Data Quality users are not able to login to our service at,
https://ca.elevate-dataquality.instructure.com/
https://tx.elevate-dataquality.instructure.com/
https://cee.elevate-dataquality.instructure.com/
https://ny.elevate-dataquality.instructure.com/

We are investigating the issue further and will be updating this page here with more information as it is made available.
Mar 26, 11:49 MDT

Mar 26, 2025

Learnplatform users are unable to log in using the "Sign in with Google" button

Resolved - The issue has been successfully resolved for all affected LearnPlatform users.
Mar 26, 14:39 MDT

Investigating - We are currently experiencing an issue where Learnplatform users are unable to log in using the "Sign in with Google" button. Our engineering team is actively investigating this problem. We will provide you with updates as soon as the issue is resolved.
Mar 26, 14:28 MDT

Credentials Pathways are not currently visible

Resolved - This issue has been resolved.
Mar 26, 09:23 MDT

Identified - Credentials Pathways are not visible to users. Engineering has identified the issue and is working on a fix.
Mar 26, 08:06 MDT

Mar 25, 2025

No incidents reported.

Mar 24, 2025

Some users are experiencing errors when accessing Canvas.

Resolved - This incident has been resolved.
Mar 24, 18:54 MDT

Update - We are continuing to monitor for any further issues.
Mar 24, 18:53 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 24, 18:49 MDT

Update - We are continuing to investigate this issue.
Mar 24, 18:41 MDT

Investigating - We are currently investigating this issue.
Mar 24, 18:36 MDT

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

Some users are unable to load Admin Analytics and some components of Intelligent Insights

Resolved - This incident has been resolved.
Mar 20, 04:19 MDT

Identified - The issue has been identified and a fix is being implemented.
Mar 20, 02:21 MDT

Mar 19, 2025

Users who are trying to sync data from CD2 via API is getting malformed responses from Dap/job/{id}

Resolved - This incident has been resolved.
Mar 19, 12:18 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 19, 12:05 MDT

Identified - The issue has been identified and a fix is being implemented.
Mar 19, 11:36 MDT

Investigating - Users for Canvas Data 2 using the https://api-gateway.instructure.com/dap/job/{id} are getting malformed responses. We are currently investigating
Mar 19, 11:08 MDT

Mar 18, 2025

Some users getting load or 500 errors when attempting to access Canvas

Resolved - Some Users experienced User error pages when accessing for a brief period of time.
Mar 18, 12:30 MDT