All Systems Operational
Canvas ? Operational
— Canvas Component: Chat ? Operational
— Canvas Component: Collaboration ? Operational
— Canvas Component: Conferences ? Operational
— Canvas Component: Document previewing ? Operational
— Canvas Component: Imports and exports Operational
— Canvas Component: Media tools ? Operational
— Canvas Component: Notifications Operational
— Support channels: Phones and chat Operational
— Support channels: Webform and email Operational
— Canvas Component: ePortolios Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Aug 30, 2016

No incidents reported today.

Aug 29, 2016
At about 4:55 pm Mountain Time, our Support team was alerted to an issue with some documents not displaying a preview in Canvas. Users were seeing a message indicating "the service is not available right now; please try again later". These previews were appearing correctly again by 5:05 pm Mountain Time. We apologize for any trouble you had with document previews during that time.
Aug 29, 17:09 MDT
Aug 28, 2016

No incidents reported.

Aug 27, 2016

No incidents reported.

Aug 26, 2016

No incidents reported.

Aug 25, 2016
Resolved - The Canvas Support phone system was down for about 25 minutes between 7:20 AM Mountain Time and 7:45 AM Mountain Time this morning. During this time, our agents were not able to receive calls. Callers could leave voicemail messages, but we could not access or return them.

At 7:45, the phone system revived. Our agents are now able to take calls, and we are busily returning voicemail messages, too.

We apologize for the trouble this may have caused you and some of your users this morning. We know it's important that we be available to you 24/7. Our IT team is working with our telephony provider to understand what happened and to ensure that they know how important it is that our phones be up and accessible at all times.
Aug 25, 08:06 MDT
Monitoring - Our agents are once again able to receive phone calls. We are continuing to monitor the situation.
Aug 25, 07:55 MDT
Investigating - We are currently investigating an issue with our phone system. Our agents at this time are unable to receive phone calls. We are working to restore service as quickly as possible. We will continue to update the situation.
Aug 25, 07:34 MDT
Aug 24, 2016

No incidents reported.

Aug 23, 2016

No incidents reported.

Aug 22, 2016
Resolved - Performance has returned to normal. Users should no longer experience issues when trying to preview documents in Canvas. Thanks once again for your patience, and we apologize for any inconvenience this caused for you or your users.
Aug 22, 16:27 MDT
Update - We are still showing delays in document previews. We will continue working with Box to complete the processing for the documents that are experiencing these delays. For users who do not see document previews, we recommend checking back periodically as we work to push those through. We will continue to monitor progress and update you again by the end of the day.
Aug 22, 12:48 MDT
Update - There is progress with the number of documents being processed. We are still working with Box, our partner to continue to improve load times for your documents.

We will continue to monitor the progress with this issue. We will update you again in an hour or less.
Aug 22, 11:31 MDT
Identified - Some document previews in Canvas are loading slowly currently; users see the "unicycle panda" waiting indicator when trying to preview the document. Other document previews are not loading at all, and users see a message indicating "the service is not available right now; please try again later" message where the preview should appear. Both of these issues are caused by heavy volume on our document rendering service presently. We have increased capacity on the Canvas side of the document-rendering service, and we're working with Box, our partner, to get capacity added on their side, too. Right now, the limitation is on the Box side.

This issue is only affecting documents that have not been rendered previously. Once a render appears for a given document for any user, it will appear for all users trying to access the same document. We apologize for the trouble; we'll post updates every half hour as we work to improve turnaround time on renders.
Aug 22, 10:35 MDT
Resolved - Our DevOps team has implemented a solution to keep the "Loading failed" message from showing in the right-hand content-picker menu on "Edit" pages in Canvas (and anywhere else the rich content editor is used). Service was restored at about 4:03 pm MT.
Aug 22, 16:10 MDT
Monitoring - Over the last 20 minutes, some users have seen an issue causing the content-picker to show a "Loading failed; no results" message when trying to add files to a page, module, or other object in Canvas. Our DevOps team is addressing this problem, and users should stop seeing this message shortly. We apologize for the trouble!
Aug 22, 15:55 MDT
At 5:45 PM UTC time about 2% of Canvas users experienced slowness and time outs while accessing Canvas. Our Operations team has since restored normal operations.
Aug 22, 12:16 MDT
Aug 21, 2016

No incidents reported.

Aug 20, 2016

No incidents reported.

Aug 19, 2016

No incidents reported.

Aug 18, 2016

No incidents reported.

Aug 17, 2016

No incidents reported.

Aug 16, 2016

No incidents reported.