All Systems Operational
Canvas ? Operational
— Canvas Component: Chat ? Operational
— Canvas Component: Collaboration ? Operational
— Canvas Component: Conferences ? Operational
— Canvas Component: Document previewing ? Operational
— Canvas Component: Imports and exports Operational
— Canvas Component: Media tools ? Operational
— Support channels: Phones and chat Operational
— Support channels: Webform and email Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Oct 25, 2014
Resolved - The chat tool is back in action. We apologize for the issue this morning, and we'll watch this component closely today to ensure it stays responsive.
Oct 25, 08:05 MDT
Identified - Our DevOps team is reviewing the problem with the chat tool.
Oct 25, 07:53 MDT
Update - We're still investigating the problem with the Canvas Chat tool. We'll provide another update in 30 minutes or sooner.
Oct 25, 07:19 MDT
Investigating - The add-on Canvas chat tool some institutions and instructors have installed is not working currently. A red message indicating "We're sorry, but something went wrong" appears when the Chat link in the left-hand navigation menu is clicked. We're investigating and will provide an update ASAP.
Oct 25, 06:51 MDT
Oct 24, 2014

No incidents reported.

Oct 23, 2014

No incidents reported.

Oct 22, 2014

No incidents reported.

Oct 21, 2014
Resolved - Performance is back to normal for import / export jobs for the schools that were affected by jobs slowness earlier. Thanks again for your patience as we made adjustments to bring this function back up to speed.
Oct 21, 15:43 MDT
Update - Performance on jobs for the affected institutions is improving steadily. The parameter changes devops made earlier seem to be working; it'll take a little time to work through the backlog and return performance to normal for newly-submitted import / export requests.
Oct 21, 14:33 MDT
Update - We're seeing somewhat improved jobs performance for affected institutions. Our devops team continues to work on this. Thanks for your continued patience.
Oct 21, 14:07 MDT
Update - We're pushing a configuration change now that should improve jobs performance. We'll continue to monitor this and provide updates.
Oct 21, 13:21 MDT
Monitoring - Some users are currently seeing extended processing time on certain jobs (e.g. SIS imports, course imports / exports). Our devops team is updating some configuration parameters and adding more resources to process jobs like these; we anticipate you'll see improved performance soon. Thanks for your patience!
Oct 21, 13:09 MDT
Oct 20, 2014
Our support ticketing system vendor, Zendesk, experienced operational issues today that impacted the email and phone contact channels for Canvas support:

- Our phone lines were unavailable for about 30 minutes, from 10:30 AM to 11:00 AM Mountain Time. Callers who tried one of our numbers during this period heard perpetual ringing; no error message was given.
- Emails were delayed for about two hours, from 10:30 AM to 12:30 PM Mountain Time. All emails were received after the problem was resolved. Users who sent us emails during this period didn't receive responses as quickly as we like to respond.

Our live chat and webform (Canvas help menu) contact channels worked fine throughout this period. We apologize to those of you who tried to reach us by phone or email this morning. We're working with Zendesk to learn what happened and what they will do to mitigate future risk of a similar problem.
Oct 20, 13:00 MDT
Oct 19, 2014

No incidents reported.

Oct 18, 2014

No incidents reported.

Oct 17, 2014

No incidents reported.

Oct 16, 2014

No incidents reported.

Oct 15, 2014

No incidents reported.

Oct 14, 2014

No incidents reported.

Oct 13, 2014

No incidents reported.

Oct 12, 2014

No incidents reported.

Oct 11, 2014

No incidents reported.