Our DevOps team was able to locate the cause of this behavior and implement a solution. Again, we apologize for any inconvenience this may have caused your users.
Nov 15, 14:10 MST
A small percentage of users may be experiencing slow page load times or timeout errors when trying to access Canvas. Our DevOps team is looking into the cause of this behavior. We are very sorry for any inconvenience this may be causing.
Nov 15, 13:51 MST
Users on the new SIS Platform (PTP and Aspire GPB) were experiencing issues with the Monitoring and Reporting Tool in their courses. The Kimono team was able to determine the issue and they should be operating as normal.
Nov 8, 08:15 MST
Users on the new SIS Platform (PTP and Aspire GPB) are experiencing issues with the Monitoring and Reporting Tool in their courses. All grade posting requests are reporting a failure. Please know that the grade postings are still going through in the background, this is an issue with the statuses of those grade postings not being reported back to us properly. We're monitoring the situation and working with our partner, updates can be found on their status site: http://status.kimonocloud.com/
Nov 7, 15:26 MST
Some users may have experienced page slowness or errors when trying to access Canvas. Our DevOps team was quickly able to identify the cause of the performance issues, and have resolved the situation. We're very sorry for any inconvenience this may have caused you.
Nov 6, 18:41 MST
Our Engineers have successfully restored internet service to the Support office. Chats, Calls and Emails are once again operational. Thank you again for your patience with this matter.
Nov 5, 03:27 MST
Our Support Office is experiencing an internet outage at present and is unable to take calls, chats or respond to emails. Our engineers are actively working to resolve this issue. Thank you for your patience in this matter.
Nov 5, 03:16 MST