All Systems Operational
Canvas   ? Operational
— Catalog   Operational
— Chat   ? Operational
— Collaboration   ? Operational
— Commons   Operational
— Conferences   ? Operational
— Document previewing   ? Operational
— Imports and exports   Operational
— Media tools   ? Operational
— Notifications   Operational
— Support: Phones/Chat   Operational
— Support: Webform/email   Operational
— ePortfolios   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 15, 2017
Resolved - Performance for accounts based in the Dublin Amazon Web Services region returned to normal at 3 PM GMT yesterday (14 December) and has remained stable since that time. We continue to watch performance indicators on these accounts closely. Our DevOps team has planned a series of steps to address the root cause behind the periods of slower performance that affected these accounts over the last several days.
Dec 15, 07:22 MST
Update - Canvas users in the EU and UK are experiencing slowness and slow page loading times within Canvas. Our Operations team is continuing to investigate this issue. We appreciate your patience, and apologize for any inconvenience this is causing.
Dec 14, 05:20 MST
Investigating - Canvas users in the EU and UK are experiencing slowness and slow page loading times within Canvas. Our Operations team is currently investigating this. We appreciate your patience, and apologize for any inconvenience this is causing.
Dec 14, 04:21 MST
Dec 13, 2017
Resolved - Canvas users in the EU and UK are experiencing slowness and intermittent page errors in Canvas. We were able to resolve this at 8:00 am MST. Our Operations team was able to investigate, identify, and resolve the issue. We appreciate your patience, and apologize for any inconvenience this may have caused.
Dec 13, 11:06 MST
Identified - Canvas users in the EU and UK are experiencing slowness and slow page loading times within Canvas. Our Operations team is currently investigating this. We appreciate your patience, and apologize for any inconvenience this is causing.
Dec 13, 07:57 MST
Dec 12, 2017

No incidents reported.

Dec 11, 2017
Resolved - Our queues for job requests in Canvas are back to normal levels again. We appreciate your patience as we worked through the large number of job requests this evening, and apologize for any trouble caused by the additional wait times.
Dec 11, 18:36 MST
Investigating - Some institutions may be experiencing a second occurrence of long job processing times. Canvas processes that may be affected include SIS imports, Gradebook exports, Course migration, and Canvas notifications. We appreciate your patience as we continue to work through the large number of job requests, and apologize for any trouble caused by the additional wait times.
Dec 11, 17:44 MST
Resolved - Document rendering time is now back to expected performance levels. We greatly appreciate your patience and apologize for the inconvenience.
Dec 11, 15:51 MST
Monitoring - The Canvas Document viewer is currently working through a large queue of requests, so some documents may take longer than normal to render. We are working to process these documents as quickly as possible. We appreciate your patience with this situation and apologize for any inconvenience this may be causing.
Dec 11, 15:40 MST
Resolved - Our queues for job requests in Canvas are back to normal levels. Job requests (such as SIS imports and content migrations) will start processing soon after they are queued. We appreciate your patience as we worked through the large number of job requests this morning, and apologize for any trouble caused by the additional wait times.
Dec 11, 15:13 MST
Monitoring - Users in the U.S. are seeing wait times up to 5 minutes for job requests in Canvas such as SIS imports, content migrations, and notifications. Components that process these requests are working normally, but the queue is very high. It may take some time for your job requests to start processing, at which point they will run as normal. Thanks for your patience!
Dec 11, 11:26 MST
Dec 10, 2017

No incidents reported.

Dec 9, 2017

No incidents reported.

Dec 8, 2017

No incidents reported.

Dec 7, 2017

No incidents reported.

Dec 6, 2017

No incidents reported.

Dec 5, 2017

No incidents reported.

Dec 4, 2017
Resolved - A small percentage of Canvas users in the U.S. were seeing slow load times. Our DevOps team has ensured the site is available and running normally now. We apologize for any trouble you've experienced.
Dec 4, 13:56 MST
Update - We are monitoring activity on this issue. It appears this issue is intermittent. We will continue to monitor this and update when it has been resolved. We apologize for the inconvenience and thank you for your patience.
Dec 4, 11:10 MST
Monitoring - A small percentage of Canvas users in the U.S. are seeing slow load times in Canvas. A fix has been implemented and we are monitoring the results. We apologize for any trouble you've experienced.
Dec 4, 08:41 MST
Dec 3, 2017

No incidents reported.

Dec 2, 2017

No incidents reported.

Dec 1, 2017
Resolved - Hotfix deployed, issue resolved.
Dec 1, 16:51 MST
Monitoring - Slowness seems to have subsided at this point. Still monitoring traffic to verify if the issue has fully resolved.
Dec 1, 11:22 MST
Investigating - Some users located in North America are experiencing some slowness in the page load times when accessing Canvas. Our DevOps team is aware of the issue and currently investigating.
Dec 1, 10:50 MST
Resolved - Page load times have returned to normal.
Dec 1, 08:49 MST
Investigating - Some North American users are experiencing time out issues when trying to load pages within Canvas that is generating page errors. Our DevOps team is investigating the issue currently.
Dec 1, 08:36 MST