All Systems Operational
Canvas ? Operational
— Catalog Operational
— Chat ? Operational
— Collaboration ? Operational
— Commons Operational
— Conferences ? Operational
— Document previewing ? Operational
— Imports and exports Operational
— Media tools ? Operational
— Notifications Operational
— Support: Phones/Chat Operational
— Support: Webform/email Operational
— ePortolios Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 24, 2017

No incidents reported today.

Feb 23, 2017
The media services for our Sydney Region were temporarily unavailable from 5:02 PM to 5:15 PM, MST. Our Operations team was able to quickly resolve the issue, and media services should now be fully operational. Thank you for your patience during this time.
Feb 23, 17:00 MST
Feb 22, 2017
Resolved - Previewing of documents in Crocodoc has now returned to normal functionality, and the internal server errors seem to have subsided. We will continue to monitor the situation, but for now we will mark this issue as "resolved". Thank you for your patience while the service was unavailable.
Feb 22, 08:58 MST
Investigating - Some Canvas users are experiencing internal server errors when previewing documents in Crocodoc. We are reaching out to our partner company to further investigate the issue. We apologize for the situation and appreciate your patience.
Feb 22, 08:44 MST
Feb 21, 2017

No incidents reported.

Feb 20, 2017

No incidents reported.

Feb 19, 2017

No incidents reported.

Feb 18, 2017

No incidents reported.

Feb 17, 2017

No incidents reported.

Feb 16, 2017

No incidents reported.

Feb 15, 2017

No incidents reported.

Feb 14, 2017

No incidents reported.

Feb 13, 2017
About 1% of Canvas users were unable to access or use Canvas for about 30 minutes between 10:42 and 11:06 AM GMT this morning. Our DevOps team was able to address the issue and Canvas should be functioning normally once again. We sincerely apologize for the trouble this incident caused for you and your users.
Feb 13, 04:19 MST
Feb 12, 2017

No incidents reported.

Feb 11, 2017

No incidents reported.

Feb 10, 2017
Resolved - Our engineers have identified the cause of the 'Record' option not connecting, and have resolved the issue. Recording should be functioning properly once again. We appreciate your patience with this situation, and apologize for any inconvenience this may have caused.
Feb 10, 07:42 MST
Investigating - Some of our users are experiencing an issue after clicking the 'Record' button on the Media Upload tool, with the recording session showing 'Connecting' but then fails to load completely. We've notified our engineering team and working to get it fixed as soon as possible.

For now, users will still be able to upload video files using this tool, so they can record the video outside of Canvas and upload. We're sorry for any trouble this is causing for you! We'll update this page when more information becomes available.
Feb 10, 07:32 MST