All Systems Operational
Canvas   ? Operational
— Catalog   Operational
— Chat   ? Operational
— Collaboration   ? Operational
— Commons   Operational
— Conferences   ? Operational
— Document previewing   ? Operational
— Imports and exports   Operational
— Media tools   ? Operational
— Notifications   Operational
— Support: Phones/Chat   Operational
— Support: Webform/email   Operational
— ePortfolios   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 24, 2017

No incidents reported today.

Sep 23, 2017

No incidents reported.

Sep 22, 2017

No incidents reported.

Sep 21, 2017

No incidents reported.

Sep 20, 2017

No incidents reported.

Sep 19, 2017
Resolved - Our DevOps team has resolved this issue. Performance has returned to normal and Canvas should be available again for all users. Again, we apologize for any inconvenience this may have caused and appreciate your patience regarding this.
Sep 19, 19:47 MDT
Monitoring - It looks like the majority of affected users are back to acceptable performance levels. There's still a small amount of users that might be affected as we continue to roll out mitigation factors. We'll post another update once this is fully implemented. Thank you for your patience.
Sep 19, 19:27 MDT
Identified - Our DevOps team have found the potential source of the slowness, and page errors. We are currently implementing a mitigation plan, and we'll post an update once this is complete. Thank you for your continued patience.
Sep 19, 19:19 MDT
Update - The number of affected users has expanded, as this issue is more widespread than previously thought. Our DevOps team are continuing to work on this problem as fast as possible. We sincerely apologize for this situation and appreciate your patience.
Sep 19, 19:05 MDT
Investigating - Canvas users in the U.S. may be experiencing scattered intermittent slowness and timeout errors. These issues are happening for a small percentage of Canvas users at a few accounts. Our DevOps team has identified the cause and is working on a fix. We'll post an update here as soon as it is available.
Sep 19, 18:49 MDT
Resolved - Job queues are back to normal levels, and jobs have a minimal waiting time before starting to process. We appreciate your patience today as we worked through the larger queue wait times you were seeing earlier.
Sep 19, 08:04 MDT
Monitoring - Users in the Sydney Region are seeing long waits for job requests in Canvas such as SIS imports, content migrations, and notifications. Components that process these requests are working normally, but the queue is very high. It may take some time for your job requests to start processing, at which point they will run as normal. Thanks for your patience!
Sep 19, 07:16 MDT
Sep 18, 2017

No incidents reported.

Sep 17, 2017

No incidents reported.

Sep 16, 2017

No incidents reported.

Sep 15, 2017

No incidents reported.

Sep 14, 2017
Resolved - AWS is now seeing recovery in the throttle error rates accessing Amazon S3. They have identified the root cause and have taken actions to prevent recurrence.
Sep 14, 14:00 MDT
Identified - AWS has identified the subsystem responsible for the errors, identified root cause and are now working to resolve the issue.
Sep 14, 13:45 MDT
Investigating - Amazon Web Services is seeing increased error rates in the US-East-1 region and it is impacting ARC, CanvaDocs, and some other services. We will keep you updated as information becomes available. You can also view Amazon Web Services' status page at http://status.aws.amazon.com/
Sep 14, 13:20 MDT
Sep 13, 2017
Resolved - Our DevOps team was able to implement a fix for this slowness. We apologize again for this behavior and appreciate your patience while we worked to mitigate this situation.
Sep 13, 18:51 MDT
Update - Some users may still be experiencing slowness and timeout errors while accessing Canvas. We appreciate your patience as our DevOps team is working diligently to identify the root cause of the issue. We'll keep you updated as more information becomes available.
Sep 13, 13:46 MDT
Investigating - Canvas users in the U.S. may be experiencing intermittent slowness and timeout errors. Our DevOps team is working on a fix to resolve these performance issues your users may encounter. We'll post an update here as soon as it is available.
Sep 13, 11:27 MDT
Resolved - This has been fixed, we apologize for the mix up.
Sep 13, 16:11 MDT
Identified - We have identified the cause of mixed up profile pictures and are working to correct them. We will provide updates as they become available.
Sep 13, 16:06 MDT
Sep 12, 2017
Resolved - A fix has been deployed for the slowness and errors users have been seeing today. Canvas is loading normally once again. We're sorry for any trouble you may have experienced with this issue today.
Sep 12, 16:32 MDT
Update - Some institutions may be seeing prolonged periods of slowness and timeout errors. Our DevOps team continues their work on a fix, though it may still take some time for that fix to be complete. We will let you know once we have more information.
Sep 12, 14:29 MDT
Identified - Canvas users in the U.S. may be experiencing scattered intermittent slowness and timeout errors. These issues are happening for short periods of time across various accounts. Our DevOps team has identified the cause and is working on a fix. We'll post an update here as soon as it is available.
Sep 12, 11:20 MDT
Sep 11, 2017

No incidents reported.

Sep 10, 2017

No incidents reported.