All Systems Operational
Canvas ? Operational
— Catalog Operational
— Chat ? Operational
— Collaboration ? Operational
— Commons Operational
— Conferences ? Operational
— Document previewing ? Operational
— Imports and exports Operational
— Media tools ? Operational
— Notifications Operational
— Support: Phones/Chat Operational
— Support: Webform/email Operational
— ePortfolios Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 25, 2017

No incidents reported today.

May 24, 2017
Resolved - Between 11:49 AM and 12:12 PM MDT, a small percentage of Canvas users experienced slowness and timeouts. This issue has since been resolved by our DevOps team. We appreciate your patience, and apologize for any inconvenience this may have caused.
May 24, 12:15 MDT
Monitoring - Starting at 11:49 AM MDT a small percentage of Canvas users have been experiencing slowness and timeouts. Our DevOps team is currently investigating this issue. We will provide an update once we have resolved the outage. We appreciate your patience, and apologize for any inconvenience this may have caused.
May 24, 12:11 MDT
May 23, 2017
Between 9:29 AM and 9:56 AM MDT, a small percentage of Canvas users experienced slowness and timeouts. This issue has since been resolved by our DevOps team. We appreciate your patience, and apologize for any inconvenience this may have caused.
May 23, 10:56 MDT
May 22, 2017
From 7:15 - 7:25 AM MDT this morning, a small percentage of Canvas users were experiencing slowness and timeouts. This issue has since been resolved. We appreciate your patience, and apologize for any inconvenience this may have caused.
May 22, 07:42 MDT
May 21, 2017

No incidents reported.

May 20, 2017

No incidents reported.

May 19, 2017

No incidents reported.

May 18, 2017

No incidents reported.

May 17, 2017
Resolved - Our service provider has resolved the issue that was causing the degraded performance. We apologize for any inconvenience this may have caused.
May 17, 00:37 MDT
Investigating - We are experiencing degraded performance with our ticketing system due to an issue with our service provider. Some users may experience issues when trying to contact Canvas support through the webform/email contact methods. Our service provider is aware, and actively working to resolve these issues. We apologize for any inconvenience this may cause.
May 16, 23:58 MDT
May 16, 2017
Users in the Sydney region were unable to access Canvas between 22:53 and 23:07 UTC. This has been resolved by our DevOps team. We apologize for the trouble this caused for you and your users!
May 16, 17:18 MDT
Between 2:07 PM and 2:25 PM MDT, a small percentage of Canvas users in the US region were experiencing slowness and timeouts. This issue has since been resolved by our DevOps team. We appreciate your patience, and apologize for any inconvenience this may have caused.
May 16, 14:32 MDT
May 15, 2017
Resolved - Our phone system is working normally, and our agents have still been able to login and accept phone calls with the expected quality of sound. We appreciate your patience with us as we addressed the phone issues we encountered today.
May 15, 15:21 MDT
Monitoring - Our Support agents are now able to login to our phone system again, and call quality appears to be much better. We will continue monitoring along with our phone provider, to ensure everything is working as it should.
May 15, 14:14 MDT
Identified - Our Phone system is currently having problems which will not let our agents login to accept calls. We are working to resolve this as quickly as possible. Please use the Help menu in Canvas to submit a help request or email us at support@instructure.com
May 15, 12:57 MDT
May 14, 2017

No incidents reported.

May 13, 2017

No incidents reported.

May 12, 2017

No incidents reported.

May 11, 2017

No incidents reported.