All Systems Operational
Canvas ? Operational
— Canvas Component: Chat ? Operational
— Canvas Component: Collaboration ? Operational
— Canvas Component: Conferences ? Operational
— Canvas Component: Document previewing ? Operational
— Canvas Component: Imports and exports Operational
— Canvas Component: Media tools ? Operational
— Canvas Component: Notifications Operational
— Support channels: Phones and chat Operational
— Support channels: Webform and email Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
May 29, 2016

No incidents reported today.

May 28, 2016
Resolved - Performance has been restored and appears to be stable for all users. The small percentage of affected users should no longer be seeing slowness and timeout errors (displayed as blank, white pages). We apologize for any trouble this incident has caused.
May 28, 12:20 MDT
Investigating - A small number of users are experiencing slowness and timeouts in Canvas. Our Operations team is actively looking into the issue. We'll provide another update in 15 minutes or less.
May 28, 12:11 MDT
May 27, 2016
Resolved - Performance has been restored and appears to be stable. The small percentage of affected users should no longer be affected by the slowness and timeout errors (displayed as blank, white pages). We apologize for any trouble this has caused, and appreciate your patience as this was addressed.
May 27, 23:11 MDT
Investigating - A small number of users are experiencing slowness and timeouts in Canvas. Our Operations team is actively looking into the issue and we'll provide an update in another 15 minutes or less.
May 27, 23:02 MDT
May 26, 2016
Resolved - Performance has been restored and appears to be stable. The small percentage of affected users should no longer be affected by the slowness and timeout errors they've been seeing this morning (displayed as blank, white pages). We apologize for any trouble this has caused, and appreciate your patience as this was addressed.
May 26, 12:55 MDT
Monitoring - Our Operations team has identified the cause for the slowness and timeouts some users have been seeing in Canvas. They've implemented a solution to restore normal performance, and things are looking good again within the site. They will continue to monitor performance to ensure users can access Canvas without any trouble. We'll provide another update in 15 minutes.
May 26, 12:33 MDT
Update - Some users are still experiencing slowness and intermittent timeouts in Canvas. Our Operations team is actively working to identify the cause so a fix can be implemented. We'll send a new update in 15 minutes.
May 26, 12:08 MDT
Investigating - A small number of users are experiencing slowness and timeouts in Canvas once again today. Our Operations team is actively looking into the issue and we'll provide an update in another 15 minutes or less.
May 26, 11:52 MDT
Resolved - Performance has returned to normal. The issue causing slowness and intermittent timeouts for a small number of users has been resolved.
May 26, 09:54 MDT
Update - Our Operations team is still working to resolve the issue and we'll provide another update on our progress in 15 minutes or so.
May 26, 09:51 MDT
Identified - Our Operations team has identified the root cause and are now working to implement a solution. We hope to have this resolved as quickly as possible and will provide another update soon.
May 26, 09:38 MDT
Update - Some users continue to experience slowness and intermittent timeouts in Canvas. Our Operations team is still working to identify the cause. We'll report back again in 15 minutes.
May 26, 09:27 MDT
Investigating - Our Operations team has been alerted to slowness and intermittent timeouts affecting a small number of users in Canvas this morning. They're currently investigating the issue and we'll provide another update in 15 minutes or less.
May 26, 09:13 MDT
May 25, 2016

No incidents reported.

May 24, 2016
Resolved - The issue preventing users from accessing media files in Canvas has been resolved. Users can play audio and video files as normal.
May 24, 21:41 MDT
Monitoring - Our Operations team believes they've resolved the issue and will continue to monitor to ensure users are able to access media files in Canvas once again.
May 24, 21:31 MDT
Update - We've found that users in the Singapore region are also experiencing issues with media files in Canvas. Our Operations team hopes to come to a resolution soon and we'll update here as more information becomes available.
May 24, 21:10 MDT
Update - Our Operations team is still working to resolve the issue affecting media files in Canvas. We'll provide another update as soon as we have more information to report. We appreciate your patience and apologize for any inconvenience this issue has caused.
May 24, 21:02 MDT
Identified - Our Operations team has identified the cause of the issue preventing users from playing media files and they hope to have it resolved as quickly as possible. We'll provide another update soon.
May 24, 20:27 MDT
Investigating - Users belonging to accounts hosted in the SYD and EU regions are experiencing difficulty with media files in Canvas. When attempting to play them, some audio and video files become unresponsive. Our Operations team is investigating the issue and we'll be sure to provide another update in 15 minutes or less.
May 24, 20:10 MDT
May 23, 2016

No incidents reported.

May 22, 2016

No incidents reported.

May 21, 2016

No incidents reported.

May 20, 2016

No incidents reported.

May 19, 2016

No incidents reported.

May 18, 2016

No incidents reported.

May 17, 2016

No incidents reported.

May 16, 2016
Some users (<2% of total) experienced slowness and error messages in Canvas this morning between 6:49 AM and 7:01 AM US Mountain Time (1249 and 1301 UTC). Our DevOps team quickly added more resources to address a sharp, unexpected increase in system load affecting a single database cluster. Performance is now normal for all users. We apologize for the trouble!
May 16, 07:07 MDT
May 15, 2016

No incidents reported.