All Systems Operational
Canvas ? Operational
— Canvas Component: Chat ? Operational
— Canvas Component: Collaboration ? Operational
— Canvas Component: Conferences ? Operational
— Canvas Component: Document previewing ? Operational
— Canvas Component: Imports and exports Operational
— Canvas Component: Media tools ? Operational
— Canvas Component: Notifications Operational
— Support channels: Phones and chat Operational
— Support channels: Webform and email Operational
— Canvas Component: ePortolios Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Jul 1, 2016

No incidents reported today.

Jun 30, 2016
Beginning at 10:30 AM Mountain Time, users were reporting issues adding and viewing annotations for assignment submissions that normally appear in the Crocodoc file previewer in Canvas. They were instead seeing messages stating "Annotations are not available for this document". This was a side effect to a recent fix that had been done to allow users to download annotated submissions. Our engineers have addressed the issue and those files are displaying properly once again. Users should now be able to view and add annotations to assignment submissions in their courses.
Jun 30, 11:00 MDT
Jun 29, 2016

No incidents reported.

Jun 28, 2016

No incidents reported.

Jun 27, 2016

No incidents reported.

Jun 26, 2016
Resolved - Engineers have found and resolved the root cause of this issue. We've addressed the problem for now and will implement a change to prevent future, similar incidents in the near future. We apologize for the trouble this caused for affected users.
Jun 26, 14:48 MDT
Identified - Engineers have identified the source of the issue causing some users to see sporadic error messages in Canvas. The problem relates to a timeout-protection feature of Canvas doing what it's designed to do. We're still working to identify the cause of the long-running queries, though. We'll post another update in 15 minutes.

Note that very few users are being affected by this problem. We're tracking and aggressively trying to fix it because the timeout-error rate in Canvas right now, while still extremely low, is considerably higher than normal. Errors of this kind *can* cause users to lose data (for instance, when saving edits to a page or an assignment description or an eportfolio item), so it's a high priority for us to return the rate to normal levels ASAP.
Jun 26, 14:11 MDT
Update - DevOps have tracked the problem to a specific element of the Canvas infrastructure, but we're still working to identify the root cause. We've also identified issues with more than just eportfolios, though that's the most common area where problems are appearing. This issue is affecting a very, very low percentage of Canvas requests, but it's unusual and troublesome for those affected. We'll provide another update in 15 minutes.
Jun 26, 13:46 MDT
Update - DevOps is still investigating the eportfolio timeout errors. They've narrowed the scope of possible sources for the problem. We'll provide another update in 15 minutes.
Jun 26, 13:28 MDT
Investigating - Some Canvas users are seeing error messages when trying to access their eportfolios. Usually, refreshing will cause the eportfolio to load. Our DevOps team is investigating. We'll post an update in 15 minutes.
Jun 26, 13:15 MDT
Jun 25, 2016

No incidents reported.

Jun 24, 2016

No incidents reported.

Jun 23, 2016

No incidents reported.

Jun 22, 2016

No incidents reported.

Jun 21, 2016

No incidents reported.

Jun 20, 2016

No incidents reported.

Jun 19, 2016

No incidents reported.

Jun 18, 2016

No incidents reported.

Jun 17, 2016

No incidents reported.