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Past Incidents
Aug 28, 2014

No incidents reported today.

Aug 27, 2014

No incidents reported.

Aug 26, 2014

No incidents reported.

Aug 25, 2014
9:00 AM MT: Some users are experiencing slowness in Canvas currently. Our Operations team is looking into the problem. We will provide an update soon.

9:30 AM MT: A small percentage of Canvas users continue to experience slowness in the application. We're working on the issue and will provide another update in 30 minutes.

10:00 AM MT: We're continuing to work on slowness facing users at some institutions. We're performing resource updates that should result in better performance for affected institutions shortly. We are communicating directly with admins at affected schools to advise them of actions we're taking.

8:00 PM MT: We took a range of steps to address the slowness some users experienced in Canvas yesterday. About 15% of Canvas users were impacted at some point in the day. We addressed several root-cause issues that should result in improved performance for affected users today.
Aug 25, 09:00 MDT
Aug 24, 2014

No incidents reported.

Aug 23, 2014

No incidents reported.

Aug 22, 2014

No incidents reported.

Aug 21, 2014
7:10 AM MT: We're working on an issue that is causing some users to see error messages and slowness in Canvas. We'll post more info ASAP.

7:25 AM MT: Our engineers have resolved the issue that was causing slowness and error messages for some users in Canvas. All users should be able to use Canvas as normal now. This issue lasted from about 6:45 AM MT until about 7:15 AM MT and affected a small percentage of Canvas users. We will provide an incident report on this issue later today. We sincerely apologize for the trouble this caused you and your users this morning. We will review all Zendesk queues and pull and respond to tickets related to this issue from your users.
Aug 21, 07:25 MDT
Aug 20, 2014

No incidents reported.

Aug 19, 2014

No incidents reported.

Aug 18, 2014

No incidents reported.

Aug 17, 2014

No incidents reported.

Aug 16, 2014

No incidents reported.

Aug 15, 2014

No incidents reported.

Aug 14, 2014

No incidents reported.