All Systems Operational
Canvas ? Operational
— Catalog Operational
— Chat ? Operational
— Collaboration ? Operational
— Commons Operational
— Conferences ? Operational
— Document previewing ? Operational
— Imports and exports Operational
— Media tools ? Operational
— Notifications Operational
— Support: Phones/Chat Operational
— Support: Webform/email Operational
— ePortolios Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 2, 2016

No incidents reported today.

Dec 1, 2016

No incidents reported.

Nov 30, 2016
Resolved - The affected servers from the earlier incident seem to be behaving normally. We will continue to monitor performance, but will mark this issue as resolved. We appreciate your patience with the situation.
Nov 30, 13:55 MST
Monitoring - Our engineers have completed the recovery process, and access to Canvas should now be restored for all users. We are continuing to closely monitor performance levels of the cluster, and our engineers are taking steps to ensure performance remains consistent as the server load increases. We apologize for the trouble experienced and we have provided additional updates to admins at those institutions affected.
Nov 30, 11:21 MST
Update - Our engineering team have implemented a plan to resolve this situation as-soon-as-possible. Currently the recovery plan is on track, and we'll continue to post updates as the timeframe becomes clearer. Thank you for your patience.

Our DevOps team continues to work on the issue causing significant slowness and error messages for about 2% of Canvas users. They’ve identified the root of the problem and are taking steps to fix it as quickly as possible. We’ll continue to provide detailed updates to admins at affected institutions by email every 30 minutes until the problem is solved.
Nov 30, 10:32 MST
Update - Our DevOps team continues to work on the issue causing significant slowness and error messages for about 2% of Canvas users. They’ve identified the root of the problem and are taking steps to fix it as quickly as possible. We’ll continue to provide detailed updates to admins at affected institutions by email every 30 minutes until the problem is solved.
Nov 30, 09:50 MST
Update - Our engineers have identified the cause of the slow performance and error messages affecting some Canvas users this morning. They are working to improve performance and fix the root cause of the issue as quickly as possible. Unfortunately, this may take some time. We sincerely apologize for the trouble this is causing for users. We’ll continue to post brief updates here and send more detailed messages to admins at affected institutions.
Nov 30, 09:04 MST
Identified - Our engineers have identified the cause of degraded service on certain Canvas servers. This was a result of a standard upgrade to the clusters, but certain re-builds on this particular server are taking longer than normal.

We'll continue to send updates as they become available.
Nov 30, 08:37 MST
Investigating - 2% users are experiencing degraded performance this morning. As a result, these users are experiencing time-out error pages. Our engineers are investigating the cause of the pages errors, and are currently working to resolve this situation as soon as possible.
Nov 30, 07:33 MST
Nov 29, 2016

No incidents reported.

Nov 28, 2016

No incidents reported.

Nov 27, 2016

No incidents reported.

Nov 26, 2016

No incidents reported.

Nov 25, 2016

No incidents reported.

Nov 24, 2016

No incidents reported.

Nov 23, 2016

No incidents reported.

Nov 22, 2016

No incidents reported.

Nov 21, 2016
Resolved - Our engineers were able to identify and resolve the issue creating page errors for those affected Canvas users and performance should be returning to normal operation. The error was caused due to a server software upgrade. Users were affected for approximately 45 minutes from 5:44 AM MT to 6:29 AM MT.
Nov 21, 06:42 MST
Investigating - Some users are experiencing page errors when accessing the Dashboard within Canvas. Our engineers are aware of the behavior and are currently working on a solution. Additional updates will be provided shortly. We appreciate your patience as we investigate the situation.
Nov 21, 06:19 MST
Nov 20, 2016

No incidents reported.

Nov 19, 2016
Resolved - This issue is now resolved. Details of the incident will be sent to the small number of Canvas users who we've determined were affected. Thank you for your patience.
Nov 19, 16:06 MST
Identified - An error has been identified for a small number of Canvas users who accessed a SCORM package for the first time this morning during the previously-reported incident. However, any users who did not access a SCORM package for the first time this morning should not experience this error.
We are working diligently to properly address this issue as soon as possible. Thank you for your continued patience.
Nov 19, 14:33 MST
Resolved - All SCORM functionality has been restored. We will mark this issue as resolved, but will continue to monitor the situation. Thank you for your patience as we've worked towards a resolution.
Nov 19, 13:47 MST
Identified - Our team is in the process of implementing changes that should address this issue. We will post further updates as they become available. Thank you for your patience as we continue to work towards a resolution.
Nov 19, 12:28 MST
Investigating - We have recently been made aware of an issue that causes previously-existing SCORM packages to give an error when loaded in Canvas. We are currently devising a resolution to have this issue addressed as soon as possible. We apologize for this situation and appreciate your patience.
Nov 19, 09:15 MST
Nov 18, 2016
Resolved - Since our last update, we've continued to see lower frequency of errors, including no new reports of the 'Service is Unavailable' error message, in the last 24 hours. Our Engineering team has made a few changes to how timeouts like this are reported and handled by automatic processes in Canvas. This will allow for quicker identification of errors that occur, and enable us to contact our partner companies for faster resolution.
Nov 18, 18:43 MST
Update - Our Engineering team continues to work with our partner company in order to find a solution to the 'Service is Unavailable' error message, when previewing documents in Speedgrader. As additional data is gathered, we're beginning to see a lower frequency of the error occurring, and we'll continue to work towards a solution. Thank you for your patience during this time.
Nov 17, 23:08 MST
Investigating - Some users are reporting a 'Service is Unavailable' error message when previewing documents in Speedgrader. We have identified an issue that intermittently causes a connection timeout between Canvas and the Crocodoc document previewer. We are continuing to work with our partner company to ensure this is addressed. We apologize for the situation and appreciate your patience.
Nov 16, 11:46 MST