Instructure Status

All Systems Operational

Instructure Operational

Canvas Operational

Canvas LMS Operational

Canvas Catalog Operational

Canvas Commons Operational

Student ePortfolios Operational

Canvas Studio Operational

Canvas Credentials Operational

Canvas Mobile Operational

Student Pathways Operational

Canvas Data 2 Operational

Elevate Operational

Elevate K-12 Analytics Operational

Elevate Data Quality Operational

Elevate Data Sync Operational

Elevate Standards Alignment Operational

Elevate Data Hub Operational

Impact Operational

Learn Platform Operational

Mastery Operational

Mastery Connect Operational

Item Bank Operational

Online Testing Operational

Support Tools Operational

Support: Phones/Chat Operational

Support: Webform/email Operational

AWS Region Operational

ca-central-1 Operational

eu-central-1 Operational

eu-west-1 Operational

us-east-1 Operational

us-west-2 Operational

ap-southeast-1 Operational

ap-southeast-2 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 11, 2024

Some users are not able to query Catalog data from Canvas Data 2

Resolved - This incident has been resolved.
Dec 11, 01:19 MST

Investigating - We are currently investigating this issue.
Dec 10, 23:42 MST

Dec 10, 2024

Our support phone provider has run into an issue that is causing us to not receive user's calls. We are working with them to resolve this. For now please contact support via email, or our online chat.

Resolved - This incident has been resolved.
Dec 10, 14:30 MST

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 10, 13:21 MST

Identified - The issue has been identified and a fix is being implemented.
Dec 10, 13:05 MST

Dec 9, 2024

No incidents reported.

Dec 8, 2024

No incidents reported.

Dec 7, 2024

Outcomes Service backlogged

Resolved - This incident has been resolved.
Dec 7, 13:45 MST

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 6, 13:24 MST

Dec 6, 2024

Some Users are getting 504 loading errors when accessing Canvas

Resolved - This incident has been resolved.
Dec 6, 15:48 MST

Update - We are continuing to work on a fix for this issue.
Dec 6, 15:48 MST

Identified - The issue has been identified and a fix is being implemented.
Dec 6, 15:48 MST

Update - We are continuing to investigate this issue.
Dec 6, 15:20 MST

Investigating - We are currently investigating this issue.
Dec 6, 15:19 MST

New Quizzes is experiencing slow load times for users

Resolved - This incident has been resolved.
Dec 6, 13:22 MST

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 6, 12:55 MST

Identified - The issue has been identified and a fix is being implemented.
Dec 6, 10:09 MST

Investigating - We are currently investigating this issue.
Dec 6, 09:57 MST

Dec 5, 2024

No incidents reported.

Dec 4, 2024

Some users may have experienced issues accessing Canvas

Resolved - Users may have experienced issues accessing Canvas between 6:12 pm MST and 6:25 pm MST.
Dec 4, 18:40 MST

Dec 3, 2024

No incidents reported.

Dec 2, 2024

Some users may encounter errors when accessing Canvas

Resolved - This incident has been resolved.
Dec 2, 05:47 MST

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 2, 05:42 MST

Investigating - We are currently investigating this issue.
Dec 2, 05:37 MST

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

Some users may experience longer load times when accessing Canvas Outcomes

Resolved - This incident has been resolved.
Nov 27, 20:58 MST

Investigating - We are currently investigating this issue.
Nov 27, 20:52 MST

Some users may encounter outdated data when querying Canvas Data 2

Resolved - This incident has been resolved.
Nov 27, 03:35 MST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 26, 17:29 MST

Identified - The issue has been identified and a fix is being implemented.
Nov 26, 14:58 MST

Investigating - We are currently investigating this issue.
Nov 26, 14:19 MST